A real person reads every message.

This is the most common question we get, and nothing has gone wrong. Your phone keeps deleted photos in a recovery area for about 30 days before it actually reclaims the space — on iPhone that is Photos → Albums → Recently Deleted, and on Android it is the Trash or Bin in your gallery app. Empty it and the space comes back straight away. Sweeply cannot skip this step; it is your phone's safety net, and it is the reason a deletion is never truly instant.

Yes, as long as you act within roughly 30 days. Deleted items sit in Recently Deleted on iPhone or Trash on Android and can be restored from there. Once that area is emptied, either by you or automatically after about 30 days, the file is gone and Sweeply cannot recover it. Keep your own backups of anything irreplaceable.

No. Every scan — duplicates, blurry and closed-eye detection, large files, face grouping — runs on your device. There is no account, no photo server, no analytics and no advertising SDK. The single exception is if you choose to redeem an unlock code, which sends only the code and a random per-install identifier. No photo, video or file data is ever part of that. The full detail is in our privacy policy.

People is off until you switch it on. When you enable it, Sweeply looks at the photos on your device and stores a face template — a list of numbers describing each face — on the device only. A template is not a photo and cannot be turned back into one. Nothing is uploaded, and there is no server for it to be uploaded to. Sweeply does not know who anyone is: it groups faces that look alike, and naming a group is your choice.

Go to Settings → Privacy, or use the control on the People screen. Switching it off deletes every stored face template, name and group on the spot. Your photos are never altered or deleted by turning it off, and uninstalling the app removes everything as well.

No. Sweeply is a single one-time purchase that unlocks the premium features permanently, including future updates. There is no recurring charge and no trial that quietly converts into one.

Open Settings and tap Restore Purchase, signed in with the same Apple Account or Google account you originally bought with. There is no password to remember, because there is no Sweeply account. If the restore does not find your purchase, email us with your store receipt and we will sort it out.

No, and this one is worth reading twice. Compression replaces the video in your gallery with the smaller version — that replacement is what frees the space. Back up anything irreplaceable before compressing it. Sweeply shows the estimated saving before you commit, and every compression is listed in Compression History with the space it actually saved.

Never without you. Detection is a suggestion, not a verdict — Sweeply shows you why each photo was flagged and nothing is removed until you review the selection and confirm. If you keep a photo, it stays. If a suggestion looks wrong to you, it is wrong; trust your own eye over the model's.

Sweeply adapts to your device, running more analysis in parallel on phones that can handle it and easing off on those that cannot, so a scan finishes without overheating your phone or stalling the interface. A first full-library scan is always the slowest; later scans reuse what has already been analysed.